We provide Workforce Optimization Solutions from leading OEMs

We provide Workforce Optimization (WFO) solutions, offering unmatched visibility into people, processes, and work across your organization. Our approach integrates contact center technologies to enhance customer experience, promote operational efficiency, and address business challenges. With over 11 years of experience, we are Verint’s leading global partner, certified to design, implement, train, and support their full WFO suite, driving automation, compliance, and solving workforce-related problems.

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Scalable, sustainable cloud solutions powered by a comprehensive technology stack

Simcomm Infrastructure & Cloud Services deliver scalable, sustainable solutions through a comprehensive technology stack. Partnering with global enterprises, we enable hybrid and multi-cloud environments. Our team guides clients on cloud hosting, communication, and services, offering flexible, competitively priced solutions with 24/7 support and expertise across diverse cloud OEMs and technologies.

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We Offer Automation Services You Can Rely On!

At Simcomm, we believe automation improves task efficiency, reliability, and speed. With deep understanding of the Contact Center industry’s needs, we offer simple solutions to complex problems using automation. Over the last 5 years, we’ve delivered 35+ in-house apps to 30+ global customers, addressing compliance recording, telecom operations automation, third-party integration, data tagging, bulk call downloads, and user onboarding.

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35

Applications In-House

10

Awards & Recognition

5

Countries, Global Presence

13

Years of Experience

Workforce Optimization Offerings

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Reseller

For over 13 years, SimComm has been an authorized partner for Avaya and Verint Workforce Optimization. We specialize in following key components of Avaya and Verint solutions, delivering sales and services for both on-premises and cloud deployments:

  • Recording
  • Quality Monitoring
  • Workforce Management
  • Desktop Processing Analytics (DPA)
  • Speech Analytics
  • Encryption Enablement
  • Text Analytics
  • Cloud Solutions

Advance Solutioning & Services

Simcomm is the only partner that undertake advance solutioning and services which are only delivered by Verint OEM as another provider.

Following is the list of top services / products offered under advance solutioning –

  • Bulk Recordings Export (Audio and Screen)
  • Text Analytics Adaptors
  • Bulk Calls Deletion
  • Customised Adaptors for 3rd party recordings import.
  • 3rd Party Platforms Fields Tagging in WFO Setups
  • CRM Integrations with WFO Setups for search and playback of calls from the CRMs
  • Any Customisation as per requirements / scope.

Business Services

We are skilled for end-end delivery on Workforce Optimisation suite which also includes the most critical part, of Business Consulting and Enablement for all advance components viz. WFM, Speech, DPA etc.

List of Major Business Services covered by us on WFO -

  • Discovery
  • Solutioning
  • Training
  • Consulting
  • Managed Services - Remote and On-Site
  • Dedicated Consultants

IT Services

The only partner with L2+ Skills on all the components of Verint and Avaya Workforce Optimisation –

Our Services include –

  • Solutioning – On-Prem & Cloud
  • Project Management
  • Technical Implementation (Out of Box and Complex)
  • Managed Services - Remote and On-site
  • Training & Consulting
  • 24 * 7 Support for AMC Customers

Top applications under Simcomm Automation Umbrella

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Recording Compliance Manager

Ensure Recording compliance on Real-Time & Historical basis.

Call Export Solution

Bulk download calls in required format and metadata from any Recording platform.

Universal Search and Playback Portal

Search & Play Recordings of any platform with our integrated playback portal.

Unified Telecom Operations Manager

Manage complete Telecom Operations with Automation and Ease on Avaya & Cisco Telephony.

User On-Boarding Automation

Automate on-boarding / id creation process on various platforms with our Automated User-Onboarding software..

AI Enabled Auto call Back Manager

Digital Autocall Back and Preview Dialer with No IVR Requirement for Avaya Telephony.

Speech Text Export

Export transcribed text from any platform for analytics and text detailing.

Calls and Text Import

Import Recordings, Text and Metadata from any source into WFO for analytics.

GDPR Deletion Kit

Ensure non critical recordings and corresponding data is deleted in view of GDPR Compliance.

Digital Feedback Manager

Give Feedback through Phone, Email, Biti link & Social Messaging Platforms.

Our Offerings

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Technical Expertise

  • 01Solutioning & Products Development for Recording Compliance, and Telephony Automation
  • 02Application Development for Contact Center Automation
  • 03Verint & Avaya Work Force Optimization Solutioning, Technical Deployment & Support (All Modules)
  • 04Deployments & Customization Services on Cloud for all major OEM's platforms
  • 05Customized Products Development & Enhancement

Core Services

  • 01Software Solutioning, Consulting, and Training Services
  • 02Saas (Cloud based) Platform for Workforce Management & Cloud Communications & Hosting.
  • 03End-End All kind of Support and Services for Avaya & Verint WFO, All Major Cloud Platforms
  • 04Managed Services for WFO Solutions, Cloud Communications & Hosting
  • 05Round the clock AMC Support through Centralize Helpdesk