Organizations often struggle to retrieve and reuse historical call recordings during platform migrations, client exits, or speech analytics initiatives — especially when OEM platforms lock recordings into proprietary formats. This limits accessibility, increases operational costs, and reduces business flexibility.

SimComm Call Retrieval Solution (SimComm CRS) removes these barriers by enabling seamless extraction of call recordings from any OEM platform and converting them into open, industry-standard formats such as MP3, MP4, WAV, and more. CRS ensures recordings are portable, secure, and compliance-ready — whether the objective is system migration, client handover, or analytics enablement.

Recordings can be securely delivered to Cloud Storage, On-Premise locations, or SFTP destinations, based on your business requirements.

By transforming legacy recordings into lightweight formats, CRS reduces infrastructure dependency and delivers measurable cost savings.

Highlights

• Eliminates vendor lock-in by converting proprietary formats into open, usable files.
• Enables third-party speech analytics, long-term retention, and client handover.
• Flexible destination options: Cloud storage, On-Premise paths, or SFTP.