Organizations often encounter significant challenges in retaining and replaying historical call recordings during migrations — whether moving between platforms, transitioning to the cloud, handling client exits, or leveraging data for analytics — while managing diverse audio formats and strict compliance requirements. The USR Portal addresses these challenges with seamless, on-demand playback of archived calls in formats such as WAV and MP3, directly from cloud storage.

USR is built for flexibility, functioning both as a standalone solution and as an integrable component within existing OEM environments such as Avaya, Verint, NICE, and other vendors. This ensures minimal disruption to workflows and enables rapid, compliant access to legacy interactions, while delivering cost savings and reducing server footprint.

During cloud migrations, organizations often lose quick access to historical call data required for compliance and audits. The USR Portal resolves this by offering secure, instant playback of archived calls stored in Amazon S3 or Cloud Storage, ensuring regulatory-ready retention and retrieval without disrupting compliance processes.

Highlights

• Adheres to regulatory and retention protocols for call recordings.
• Provides fast access to historical calls for investigations and legal review.
• Replaces legacy call storage systems with a fully AWS-native alternative.