We can help you gain unprecedented visibility into the people, processes, and work across multiple functional areas of your organization with Work force Optimisation Solution from various OEM’s

Workforce Optimization (WFO) is a business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.

With over 11 years of experience in workforce optimization, we’re Verint’s leading global partner – the partner certified to design, implement, train and support their full Workforce Optimization suite.

In total, we’ve helped over 150+ companies provide more efficient, customer-centric services with Verint.

Following are the components of Verint that are being offered and delivered by Simcomm to various customers across the Globe

  • Analyze & understand your current IT environment
  • Assess current environment and cloud readiness of your business applications
  • Evaluate regulatory and data security implications
  • Provide total cost of ownership and value assessment
  • Define cloud strategy & roadmap

Our decades-long experience with Verint can help you get the most from their technology, including saving on costs and getting the best ROI.

Connect with us now to experience the best of Work Force Optimization benefits and services.

Workforce Optimization Offerings

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Reseller

For over 13 years, SimComm has been an authorized partner for Avaya and Verint Workforce Optimization. We specialize in following key components of Avaya and Verint solutions, delivering sales and services for both on-premises and cloud deployments:

  • Recording
  • Quality Monitoring
  • Workforce Management
  • Desktop Processing Analytics (DPA)
  • Speech Analytics
  • Encryption Enablement
  • Text Analytics
  • Cloud Solutions

Advance Solutioning & Services

Simcomm is the only partner that undertake advance solutioning and services which are only delivered by Verint OEM as another provider.

Following is the list of top services / products offered under advance solutioning –

  • Bulk Recordings Export (Audio and Screen)
  • Text Analytics Adaptors
  • Bulk Calls Deletion
  • Customised Adaptors for 3rd party recordings import.
  • 3rd Party Platforms Fields Tagging in WFO Setups
  • CRM Integrations with WFO Setups for search and playback of calls from the CRMs
  • Any Customisation as per requirements / scope.

Business Services

We are skilled for end-end delivery on Workforce Optimisation suite which also includes the most critical part, of Business Consulting and Enablement for all advance components viz. WFM, Speech, DPA etc.

List of Major Business Services covered by us on WFO -

  • Discovery
  • Solutioning
  • Training
  • Consulting
  • Managed Services - Remote and On-Site
  • Dedicated Consultants

IT Services

The only partner with L2+ Skills on all the components of Verint and Avaya Workforce Optimisation –

Our Services include –

  • Solutioning – On-Prem & Cloud
  • Project Management
  • Technical Implementation (Out of Box and Complex)
  • Managed Services - Remote and On-site
  • Training & Consulting
  • 24 * 7 Support for AMC Customers

We are Partner with

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