About Us

Simcomm, headquartered in the United Kingdom, is a leading provider of call center software and solutions. Established in 2011, Simcomm has carved a niche in delivering automation and compliance solutions to a global client base. As an authorized partner of Verint, Avaya, and other major cloud OEMs, we offer a comprehensive range of services and solutions, including enterprise telephony, call recording, workforce management, automation, and back-office operations.

Our Mission

To provide businesses, individuals and entrepreneurs with quality services and business advisory services in a timely, efficient and innovative manner by a professional team that works together to exceed the customer's needs.

Our Vision

We envision being the most ethical, admired and respected professional services company in the industry and to deliver qualitative expert services efficaciously, adding value to the clients’ business and sustaining enduring customer relationships.

Our Values

We at Simcomm abide by the notion that our values define us. It moulds us into who we are, what we do, and how we do it. We believe that our profession is our faith.

90+ Employees

Our Delivery Centres

50+ Clients

40+ Certifications
Our Goal is always to ensure Customer satisfaction at peak
Industries We Serve

Why Simcomm

  • Best in class Support
  • Highly Skilled and Trained Resources for end-end Delivery
  • Global Customer Base
  • Competitive Pricing
  • Most Preferred Partner for Verint and Avaya WFO
  • Flexibility

Current Standings - In House Products

Telecom Automation

10+ Top Companies are running with Simcomm AE Enabled Auto call Back Manager for their end clients

Recording Compliance

Implementation of Recording Compliance Manager for 45K+ Seats in Contact Customer Environment

Recordings Export Kit

Successfully delivered 50+ Call Recording Export Kits with centralized solutions and multi-format call conversions.

Telecom Operations

3 major BPO running on Simcomm UTOM solution for managing their Telecom Operations & Optimization with this Telecom Automated Solution

Recordings Import

10+ Customized Adaptors delivered for calls import into WFO Setups, recorded on various Telephony platforms; mainly for Analytics

User On-Boarding Automation

5 Customers running with Simcomm User On-Boarding Software for automated on-boarding process.

Current Standings - Workforce Optimization

Projects & Implementation

10K+ Implementations including 1K+ Migrations to Customers Globally on Verint and Avaya WFO Suite

Trainings

Delivered over 460 training sessions on Workforce Management and Quality Monitoring

Consulting

350+ Consulting Sessions conducted successfully around Workforce Management and Speech Analytics

Support

24 x AMC Customers across the Globe On Verint and Avaya WFO

Skills

Only partner with L2 skills for joint and sole deployments of complex and vast solutions

3rd Party Integrations

Over 25+ projects delivered for 3rd Party Integrations with Verint and Avaya WFO

We are Trusted By

Wipro
Verint
Concentrix
Tech Mahindra
EXL
etisalat
HCL