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Automation
Create and apply technologies to produce and deliver goods and services with minimal human intervention with Simcomm Automation offerings and solutions.
Automation describes a wide range of technologies that reduce human intervention in processes. Human intervention is reduced by predetermining decision criteria, subprocess relationships, and related actions — and embodying those predeterminations in applications.
We strongly believe implementation of automation technologies, techniques and processes improve the efficiency, reliability, and/or speed of many tasks that were previously performed by humans
We at Simcomm well understand the needs and common pain areas of Contact Center industry and we strive to do the best daily to get simple solutions to complex problems using Automation.
Over 35+ in-house developed apps delivered to over 30+ Customers globally in last 5 years which have catered to various requirements related to Compliance Recording, Automation of Telecom Operations, 3rd Party Integration and Data Tagging, Bulk Download of calls, User On-Boarding.
Following is the range of top applications under Simcomm Automation Umbrella –
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Recording Compliance Manager
Ensure Recording compliance on Real-Time & Historical basis
AI Enabled Auto call Back Manager
Digital Autocall Back and Preview Dialer with No IVR Requirement for Avaya Telephony
Call Export Solution
Bulk download calls in required format and metadata from any Recording platform
Unified Telecom Operations Manager
Manage complete Telecom Operations with Automation and Ease on Avaya & Cisco Telephony
Speech Text Export
Export transcribed text from any platform for analytics and text detailing
Digital Feedback Manager
Give Feedback through Phone, Email, Biti link & Social Messaging Platforms
User On-Boarding Automation
Automate on-boarding / id creation process on various platforms with our Automated User-Onboarding software.
GDPR Deletion Kit
Ensure non critical recordings and corresponding data is deleted in view of GDPR Compliance
Calls and Text Import
Import Recordings, Text and Metadata from any source into WFO for analytics.
Universal Search and Playback Portal
Search & Play Recordings of any platform with our integrated playback portal