Create and apply technologies to produce and deliver goods and services with minimal human intervention with Simcomm Automation offerings and solutions.

Automation describes a wide range of technologies that reduce human intervention in processes. Human intervention is reduced by predetermining decision criteria, subprocess relationships, and related actions — and embodying those predeterminations in applications.

We strongly believe implementation of automation technologies, techniques and processes improve the efficiency, reliability, and/or speed of many tasks that were previously performed by humans

We at Simcomm well understand the needs and common pain areas of Contact Center industry and we strive to do the best daily to get simple solutions to complex problems using Automation.

Over 35+ in-house developed apps delivered to over 30+ Customers globally in last 5 years which have catered to various requirements related to Compliance Recording, Automation of Telecom Operations, 3rd Party Integration and Data Tagging, Bulk Download of calls, User On-Boarding.

Following is the range of top applications under Simcomm Automation Umbrella –


Recording Compliance Manager

Ensure Recording compliance on Real-Time & Historical basis

AI Enabled Auto call Back Manager

Digital Autocall Back and Preview Dialer with No IVR Requirement for Avaya Telephony

Call Export Solution

Bulk download calls in required format and metadata from any Recording platform

Unified Telecom Operations Manager

Manage complete Telecom Operations with Automation and Ease on Avaya & Cisco Telephony

Speech Text Export

Export transcribed text from any platform for analytics and text detailing

Digital Feedback Manager

Give Feedback through Phone, Email, Biti link & Social Messaging Platforms

User On-Boarding Automation

Automate on-boarding / id creation process on various platforms with our Automated User-Onboarding software.

GDPR Deletion Kit

Ensure non critical recordings and corresponding data is deleted in view of GDPR Compliance

Calls and Text Import

Import Recordings, Text and Metadata from any source into WFO for analytics.

Universal Search and Playback Portal

Search & Play Recordings of any platform with our integrated playback portal