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Simcomm is a renowned United Kingdom headquartered call center software's & solutions providing company. Founded in 2011, SimComm has created a niche in providing automation and compliance solutions with client base across the globe.
We are also an authorised Verint, Avaya & Major Cloud OEM's services partner which deals in providing a wide range of services, solutions to enterprise telephony, call recording, work force management, automation and back office operations.
10+ Top Companies are running with Simcomm AE Enabled Auto call Back Manager for their end clients
Implementation of Recording Compliance Manager for 45K+ Seats in Contact Customer Environment
Recordings Export Kit
Over 50+ Call Recordings Export Kits delivered to major Contact center including Centralized Solution and calls conversion in various formats
3 major BPO running on Simcomm UTOM solution for managing their Telecom Operations & Optimization with this Telecom Automated Solution
10+ Customized Adaptors delivered for calls import into WFO Setups, recorded on various Telephony platforms; mainly for Analytics
User On-Boarding Automation
5 Customers running with Simcomm User On-Boarding Software for automated on-boarding process.
Projects & Implementation
10K+ Implementations including 1K+ Migrations to Customers Globally on Verint and Avaya WFO Suite
460+ Trainings Delivered on Workforce Management and Quality Monitoring
350+ Consulting Sessions conducted successfully around Workforce Management and Speech Analytics
24 x AMC Customers across the Globe On Verint and Avaya WFO
Only partner with L2 skills for joint and sole deployments of complex and vast solutions
3rd Party Integrations
Over 25+ projects delivered for 3rd Party Integrations with Verint and Avaya WFO