Sign into your account
System Engineer (L1)
Functions – Support, RE & Services
Job Location – Multiple
Educational Qualification – B-Tech/BE/MCA/BCA/BSc Computer Science
- Basic understanding of IT Technologies, viz Servers, Operating System, Desktops, Networking, Telephony etc.
- Driving of day-day activities viz. Responding of Customer queries, technical issues, email monitoring & Responses, tickets management, system monitoring, updating daily trackers, sending shift handover & updates etc.
- Technical Implementation for Customers as per projects Team.
- Should be a Team Player
- Good Email and Verbal Comms Skills
- Fair understanding of Customer handling and working of Service Industry.
- Basic Understanding of MS office viz. Word, Excel, Outlook etc.
- Open to work in rotational shifts as per APAC, US & EMEA Time zone
- 2-3 years of experience in IT Field
- Fair Understanding of Verint platform, especially Recording & QM on Versions V11.x,15.x (Optional)
- Basic Understanding on the advance components viz, WFM, DPA & Speech will be additional benefit (Optional)