Call Recording Compliance & Assurance
RecordingEye is a gen-next Call Recording Compliance and Assurance Platform that sends alerts and notification to IT & business for every call recording failure or any ambiguity.
Challenges
- Recording/media failure attract hefty penalties and business faith loss.
- Its cumbersome to check each call recording and media integrity
- Delayed analysis leads to more call failures and data loss.
Solutions
RecordingEye monitors call-by-call cradle-to-grave analysis to avoid call data and media integrity failures. RecordingEye, a true integrated solution with industry’s major recording platform like Avaya, Verint, Cisco, Genesis & NICE.Key Features
- ACD v/s Recordings.
- Call-by-Call Media Integrity
- Call-by-Call Analysis
- Multi Process/sub-process
- ACD & Non-ACD
- IP Media Packet Capture Monitor
- CTI link monitor
- Recorder-Application services monitor
- Identify Media issue type- one-way, blank & partial audio file
- Alert & notification - Dashboard, Email, SMS and Dial-out
- Pseudo health check manager
Benefits
- Reduce recording lose risk and business penalties
- Help to achieve total recording assurance goals
- Identification of system failure
- Streamline operations
- Call recorders health monitoring
- Save time and money