We provide resources who are skilled and trained on various call center technologies (CCT) like Verint, AVAYA, Cisco etc. to manage call center technologies platform. These on-site / off-site resources are further supported by our centralized 24*7 CCT operation centers. We also provide contact center manage services (on premise & Cloud) to TSP & BPO’s customers.
We are providing end-to-end call center automation softwares & solutions to most the OEM call center technologies supplier companies like Verint, Avaya, Cisco, Genesys, MS, NICE, Oracle etc on their interfaces like CTI,DB,API and MIS. Our team of contact center technologies has the capabilities to build & deliver complex solution in simplified manner.
We provide end-to-end recording applications. Our applications have been already used by many global customers. Our applications address business need of Recording assurance & Compliance, GDRP & PCI compliance, Business align call recording retention & deletion managements, Recording Platform Integration services with ACD & CRMs etc.
Apply technical expertise along with creativity to help our clients derive the maximum benefit from technology through flexible tailored solutions, and we measure our success on our client's return on investment with us and on their continued loyalty, won through the excellence of service we guarantee to every one of our clients.
We believe that the world continues to change and that simple steps forward in technology make huge leaps forward in business. It is our vision to make emerging technology simple and accessible; and to inspire our customers with excellent service. To us, being successful means consistently providing reliable, affordable, customizable and user-friendly products and services- all with one goal: Our Customer's Success. To be known as "Organisation of your dreams": Being a great place to work where individual differences are nurtured, and team members are allowed to use their fullest potential to do their best.
Since its inception, SimComm has been governed by its core values. Our employees demonstrate these values in their personal & work behaviour, decision making, contribution, and interpersonal interaction.
Planning, Solution Design & Implementation Services : We understand that every company has its unique requirement, challenges and goals, what works in one set up may possibly not be the same for another. That's why we work with our clients to understand their requirements to develop a solution which is best for their environment and objectives.
We partner with customers to understand and address their needs to devise best in class solutions and define the best plan of action to be implemented across organizations.
We understand that each organization has unique learning requirements that require different solutions. Our aim is to help you effectively reach your learning goals. Do you want to train your employees on Recording, WFM or QM Platforms? Understand new features in product? Speed up the adoption of specific software? We can develop custom solutions and Training Programs to enhance your existing Technical learning that can help you achieve your specific learning and business objectives. We can also facilitate explanatory learning depending on your learning objectives.
Simcomm provide a vital and significant role for Presales Professionals. In our organization role of presales falls right in the middle marrying the customer needs to the (provider) company's services or products. This role is one of the crucial ones in our organization for the fact the products and services are often heavily customizable, besides the requirements of different customers are often unique hence the Presales Professional carry expertize to understand customer needs.
Simcomm services ranges from the original conception phase via project planning through to project management using the latest control mechanism and management tools. Our project status and progress reporting service is customizable to our "Clients" needs, giving you added flexibility in allocating your resources to maximize time scales.
Reach To Sales
We'll walk you through the product family and answer any questions you have.Reach To Sales
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