Digital auto call back manager is an AVAYA AES integrated (without IVR) platform featuring Multi process, Non-Blocking capture, Blended agents and telephony controlled Unified Desktop (UD) API's.
This platform can be used as auto callback, abundant call back, agent call drop call back, missed call back and website call back.
Large customer handling time.
Loss of business leads
Increased inbound calls traffic
Increased business downtime
Decrease agent productivity
Deteriorate customer retention
Decrease brand visibility & customers’ loyalty
Bad customer experience
Higher call abandon rates
Managing business & sub-business details on excel
Manual agent or user management
Manual call history management reports
Managing call history reports on excel
Time and money lost
Auto Call Back (ACB) Platform helps contact center businesses to streamline their operations, increase profits and productivity by converting unanswered, missed, drop, blended and abundant calls into crucial business leads..
Non-blocking &blended agent auto call back
Skilled Group Aligned (Click to call)
AES integrated preview/manual dialer
Immediate &scheduled call back
Web ACB desktop agent w/o telephony feature
Login/Logout, AUX, Xfer, Conference, hold and release
Shorter handle times to improve CSAT with personalize services
Increase business credibility
Increase brand visibility
Increase customers’ loyalty &satisfaction
Improvise customer experience
Enhance agent productivity
Low call abandon rates
Time & cost saving
Automatic Call Back Schedules
Auto Call Back platform helps contact center business to manage the scheduling of return calls, sending a request to the call-back application when a call needs to be made and passing the data required to prompt an operative to make a call..
Complete Call Summary
ACB, an AES integrated digital call back manager is easy to integrate with the CRM. It provides the downloadable analytical and historical call details like CLI, Agent no. Extension no. Skill no., call date & time and call duration etc.
Manage Business & Sub-business
Digital call back is the platform which can be used to extend call back functionalities to multiple businesses and its sub-businesses. Each business can see their own call back credentials independently. .
Reports and dashboards
ACB state-of-the art integrated dashboard shows call-by-call historical report along with businesses & sub-businesses analytical details..
What you get with Digital Auto Call Back Manager?
Simcomm Auto Call Back is an AVAYA integrated state-of-art platform that helps contact center business to increase brand visibility and customers’ loyalty by converting unanswered, missed, blended and abundant calls into beneficial business profits and leads.
Lower abandon rates
ACB platform helps contact center businesses to lower the call abandon rates and increase business profits. With the availability of this platform, the customers of contact centers won’t need to hang-up the calls due to lengthy waiting queues. They can easily request for a call back and go about their day while they wait for an agent to return their call.
Time and cost savings
This call back application helps contact center businesses to eliminate the higher toll charges and increases cost for businesses to a considerable degree. It helps in saving a significant amount of telecom & wait time charges for the call centers.
Shorter customers handling time
This auto call back platform provides an opportunity to contact centers to reduce the customers call handling time which leads to more friendly and pleasant conversation. Also, on receiving a call back request, the most skilled agent can call back them which leads to more pleasant conversation.
No loss of leads/ Better customer interaction
Using the advanced technology of ACB, an IVR call back manager, contact centers or agents will never lose a lead even when they are pre-occupied and couldn’t answer the call on time. As soon as the caller opts for a call back service, their information gets recorded and the suitable agent contacts the lead as soon as he/she is free.